Pricing

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Role: Primary or Co-Managed IT Team
Coverage: Includes Support & Software (see tabs below)
Response: Support-On-Demand (Right now, best effort scheduling)
Available: Business Hours (8am-6pm, M-F)
Type: Active (attended access only)
Discount: 25% Off Labor
Hourly Rate: $131.25/hr ($175/hr regular)
Term: 1-5 Years (3 Year Pricing Shown, Discounts up to 10% off)
Minimums: 5 Users
Business Bundle: Includes documentation and collaboration platform, 25% labor discount, direct business team/support access, priority phone line, prioity support, priority tickets, priority scheduling, business reporting, business security policies, and 8AM (M-F) support start times.

Provides assistance to end users, advisory services, and coverage when internal IT is unavailable or overwhelmed. Companies, with over 250 users, are HIGHLY recommended to consider fulltime onsite staffing (we can provide this as well) to compliment this service. 

Service Center (10am-6pm, M-F)
O365 Admin Team (8am-6pm, M-F)
Helpdesk (8am-6pm, M-F)
ServiceDesk (L2/L3 Access) (8am-4:30pm, M-F)
24×7 Network Operations Center (NOC)
24×7 Emergency OnCall
24×7 Helpdesk
24×7 Security Operations Center (SOC)
24×7 Security Information and Event Monitoring (SIEM)
Boots on the Ground
Executive Consulting
Project Services (add, moves, changes)
Compliance
Web & Marketing
VoIP

Our teams provide basic end user pc support, dispatch (call & ticket), and billable gap coverage support (primary IT sick, on vacation, quit, project work, etc…).

Recommended Upgrades: Advanced Support

Next-Generation Endpoint Protection (NGAV)
Endpoint Detection & Response (EDR)
Malware, Virus, Spyware, Adware, Exploit, Ransomware, Crypto Jacking (many more) Protection
Up to 58 automated security policies & automations
Multi-Layer Ransomware Protection: AI + ML Based Ransomware Detection, Protection, & Isolation of Infected Machines
Endpoint Security Scans & Scoring
Web Threat & Attack Protection
Content Control/URL/Web filtering
Windows update and 3rd Party Patch Management
CVE Vulnerability and Patch Management
Vulnerability LockDown
Password Manager
Admin Permission Control (Privileged Access Management/PAM)
Best in Class Email Filtering (Spam, Fraud, Phishing, Threat, Spoofing, BEC, APTs, Zero Day)
Email Encryption
Real-time Dark Web Monitoring & Alerting
Risk Management
Premium Cybersecurity Services
Vulnerability Management
Premium Alert Management
Microsoft Office Advanced Management
Premium Reporting (Risk Management)
Premium Network Security/Management
Mobile Device Management (MDM & MAM)
Identity and Access Management with Two Factor or Multifactor Authentication (IAM, 2FA, MFA)

Core cybersecurity services are provided to start the base of your security and risk mitigation strategy. We provide the building blocks to reduce your risk. 

Recommended Upgrades: Risk Management

Device Support

Workstations
Servers
Network Devices
Mobile Devices

Network Support

Performance & Configuration Platform
Cyber Threat Network Administration
Advanced Firewall Threat Management
Dynamic Visual Mapping & Documentation
Network Device Support & Maintenance

Hardware & Software Support

Database, Local, or Hybrid Software
Authorized Partnership with Major Brands such as Dell, HP, & Lenovo allows for faster service and support

Vendor & License Management

Line of business (LOB) application Vendors
Simplified & Trusted Ordering Partners
Authorized Partnerships with Major Brands: Dell, HP, Lenovo, Sonicwall, Watchguard, VMWare, Microsoft, Brother & more…

Proven Support Methodology 

Workflow automations
Escalation Policies
Best Practice Execution
ITIL foundation
Business Class Trusted Support Solutions backed by Industry Leaders

Infrastructure & Documentation Upkeep

Comprehensive Patch Management, Disk Cleanup, and Service Management
Documentation Creation
Hardware Inventory Tracking
Software Inventory Tracking

Convenient “Request Help” Options

Desktop App (coming soon)
Phone
Email
SMS/Text messaging
Chat (coming soon)
Video Calls (coming soon)

Support Continuity & Routine

Cross training of support staff
After hours & Emergency Support (optional)
Routine Onsite Visits (BOTG) (optional)

We provide excellent end user and desktop support. In a co-managed environment, we supercharge internal IT with best in class IT tools and provide gap coverage as needed. We provide teamwork, comradery, and advisory conversation to keep your internal IT engaged (and happy!). 

Recommended Upgrades: Advanced Support

Standard Device

Workstations (Windows/Mac)
Servers (Windows/Linux)
Virtual Machines (Windows/Mac/Linux)
Hypervisor Hosts (Hyper-V/VMware/Other)
Mobile Devices (iOS/Android)

Network Device (compatible only)
Firewall
Switch
Access Point
NAS

Cloud Services
Microsoft Office 365 Emails
Microsoft Office 365 Teams
Microsoft Office 365 OneDrive
Microsoft Office 365 Sharepoint
Google Workspaces Seats
Google Workspace Shared Drive

Available Locations
Local to Cloud
Local to Local
3-2-1 Backups (combo)
Cloud to Cloud

General Features
50GB Online Backup (per user)
Backups Performed Automatically
Data Secure in Multiple Places
Automatic Nightly Offsite Transfer
Zero Trust Data Encryption (optional)

We provide best in class backup solutions with full access. Internal IT can utilize our tools to simplify their daily tasks. Alerts are send to the email of your choice.

Recommended Upgrades: Disaster Recovery (BCDR)

Annual Cyber Security Awareness Training
Printable Annual Training Certificates
Employee Security Assessment (baseline only)
Logon Terms and Conditions
IT Security Policy Templates
IT Use Policy Templates
Policy Acknowledgement tracking
Automated Simulated Phishing Tests
Employee Risk Score
Company Risk Score
Weekly 2-Minute Micro Trainings & Quizes
Monthly Security Newsletters
Security Training Leaderboard
Follow-up on Security Training/Risks
Follow-up on Technology Adoption
Follow-up on Policy Acknowledgement

We provide the foundational framework to ensure your staff have a security mindset which reduces organizational risks, liabilities, and downtime. 

Recommended Upgrades: Proactive

Critical Infrastructure (CI)
Offline Alerts (cell, email, other)
Reboot Management
Uptime Warnings (over 30 days)
Maintenance Windows

Performance Warnings
Hard Drive (almost full)
CPU (busy)
Memory (unavailable)
Hard Drive Disk Queue (slow)

Device Failure Monitoring
Hard Drive Failure
Server/Other Hardware Failure Monitoring

Backup Monitoring
Workstation Failures
Server Failures
Cloud Failures

Proactive Management & Remediation
Routine Alert Analysis & Discussion
Data Driven Remediation Planning
Proactive Task Creation

All Alerts and Notifications are sent to an email of your choice. We provide assistance upon request and remedy whatever is not working correctly (as needed). 

Recommended Upgrades: Proactive

Monthly Reports
Executive Summary
Client Health Standards
Patch Compliance
Device Count & Asset Summary
Backup Health
Computer Performance

Quarterly Reports
Device Lifecycle/Age
Warranty Status
Infrastructure Technology Score
Slow PC
Employee Risk
Office365 License/MFA
Vulnerability Patching

Yearly Reports
Budget Forecast
Computer Inventory
Cyber Security Risk Assessment
Infrastructure Security Report
Cloud SaaS Risk Report

Engagement
 Annual Business Review
Routine Analysis and Discussion
Data Driven Remediation Planning
Proactive Task Creation
Action Item Management

Reports may change over time to adapt to requirements of security and the industry. We provide the information you need to make informed decisions. 

Recommended Upgrades: Proactive & Risk Management

Cost Per User: +$50 $30/month
Requirements: Managed IT Support Plan
Access Method: Adds Unattended Access Ability and Service Desk Engineer (L2/L3) Support Team.

Advanced Infrastructure Support (Servers, Hypervisors, Network devices, and Mobile Devices)

Advanced Device Support & Maintenance (Hypervisors, Servers, Firewalls, Switches, Access Points, Scanners, Printers, MFP, NAS, DAS, SAN, vSAN, DVR, NVR, IP Cameras, IP Phones, Cell Phones, Tablets)
Performance & Configuration Platform
Cyber Threat Network Administration
Advanced Firewall Threat Management
Dynamic Visual Mapping & Documentation

Network Device Backups (compatible only)
Firewall
Switch
Access Point
NAS

*DOES NOT INCLUDE onsite “Boots on the Ground” services or any other services not listed. Other services available at hourly rates, please contact your account manager. 

Recommended Upgrades: Proactive & Risk Management

Cost Per User: +$50 $40/month
Requirements: Managed IT Support Plan and Advanced Support Upgrade.
Service Level: Proactive

Collaboration Meetings
Weekly/Bi-Weekly Ticket Discussion (up to 15 min)
Monthly Progress Review (Up to 30 min)

Alert & Reporting Management
Routine Analysis & Discussion
Data Driven Remediation Planning
Proactive Task Creation & Discussion
Action Item Management

24/7 On-Call Team (Labor Only)
Critical infrastructure (CI) Alerting
Power & Internet Loss Alerting
Incident Response Management
Remote Remediation Included

Project Team (Labor only)
Consulting Discussions
Change Management Request (CMR) creation & execution
Deployment Planning
Start to Finish Implementation Services
Project Management

What is a project vs a normal request? A project is a request that affects more than 1 computer or user. Projects require planning, prep, and heavy resources to complete within a specified period of time.

What is our methodology? We execute project management with best practices based on ITIL and NIST CSF foundational frameworks. Change management, deployment, and implementation services you can trust driven by proven methodologies.

Projects/NOC: DOES NOT INCLUDE onsite “Boots on the Ground” services or any other services not listed. Other services available at hourly rates, please contact your account manager. 

Alerts/Reports/Meetings: All Alerts and Notifications are managed and remediated whenever possible. Analyze and create consequential task items based on report data. Primary IT works with decision makers on strategic planning on a routine scheduled basis. Meetings provide engagement and keep everyone in sync on important items. 

Recommended Upgrades: Risk Management & Disaster Recovery (BCDR)

Cost Per User: +$50 $40/month
Requirements: Managed IT Support Plan and Proactive Upgrade.

Premium CyberSecurity
NIST CSF Foundation – Identify, Protect, Detect, Respond, Recover
24×7 Security Information and Event Monitoring (SIEM) – 1 month data retention
24×7 Security Operations Team (SOC)
24×7 Security Expert Team on Standby (SOC)
24×7 Managed Endpoint Detection & Response (EDR/MDR/XDR)
Advanced Cyber Threat Hunting
Endpoint Encryption
Email DLP (Data Loss Prevention)
IAM/2FA/MFA for all users (Identity Access Management / Multi-Factor Authentication – May require hardware such as YubiKey or similar)

End user Solutions
Follow-up on Security Training/Risks
Follow-up on Technology Adoption
Follow-up on Policy Acknowledgement

Vulnerability Management
Internal/External Network Scan
Active Directory/Azure Scan
Office 365 Vulnerability Scan
Employment Vulnerability Scan
Ongoing Scanning
Ongoing Analysis
Ongoing Remediation
Ongoing Reporting

Premium Alert Management
Office 365 Attacks
Excessive Bad Logins
Change Management Tracking

Microsoft Office Advanced Management
Advanced Threat Protection/Defender (ATP)
Intune Device Management
Information Protection (IP)
Conditional Access
Azure AD Premium (P1)

Premium Reporting (Risk Management)
CyberSecurity Risk Review
Vulnerability Patching
Infrastructure/Network Security
Cloud SaaS Attacks

Premium Network Management
Syslog Integration & Documentation
Netflow Integration Improved Analytics

Mobile Device Management (MDM & MAM)
Remote locking of device
Remote wipe of company data
Remote wipe of device
Remote Security Policies
Control Access (require pin)
Device Data Encryption
Identify Jailbroken Risky Devices
Control Cloud, Systems, App, Device, & Other Settings

Recommended Upgrades: Compliance

Cost Per User:+$50  $35/month
Requirements: Risk Management Upgrade & Compliance Platform ($250/location).

Compliance Solutions
Compliance Advisory Services
Security Officer & Compliance Role
SIEM 13 month data retention upgrade
File Integrity Management & Monitoring (FIM)
Email Archiving
GCC Microsoft Solutions (Government Entities Only)
Encrypted drive and email (available separately under “Upgrades: other”)

Compliance Documentation
Artifact Documentation Platform with Version Tracking (Proof of Compliance Change Control)
Change Management Tracking
Track user logon, logoff, and unlock events
Track user lock and failed logon events
POA&Ms + SSPs Templates
Compliance Policy Templates
Customer Responsibility Matrix (CRM) Template
Control Mapping Document Template (134 Practices)

Compliance Assistance Services
Gap Analysis (baseline + auditing)
SSP (System Security Plan) Creation
POAM (Plan of Actions & Milestones) Creation
Ongoing Documentation for SSPs & POAMs
Audit (SPRS Score or other) & Reporting Assistance
Start to Finish Implementation & Deployment Services
Start to Finish Remediation Services
Digital Documentation – audit friendly & audit ready
Security & Compliance Officer Designation
WhitePaper and Validation Documents

Sensitive Data Management 
Manage Sensitive Files (CUI, PII, PHI, CJI, CTI, CDI)
Automatic Risk Discovery, Sensitive File Discovery, & Data Encryption
High Value Data Encryption (at rest)

Industries Served

Manufacturing, Accounting, and other Standard Businesses (Retail or Service): PCI-DSS, State Privacy Laws, ISO 9001:x/ISO 27001:x, SOX, NIST CSF, CIS, CISA (Standard Risk, Standard Regulations, Minimal Auditing)

Municipality, Local/State Government, Public Safety, Police: CJIS, FIPS1xx, FIPS2xx, Sunshine Laws, (Moderately High Risk, Federal Regulations, with Routine Auditing)

Healthcare, Legal, Finance, Insurance, Education, Auto Dealers : HIPAA, HITRUST, FINRA, NAIC, NYDFS, ABA, SEC, GLBA, FTC, FERPA (Moderately High Risk, Federal Regulations, with Routine Auditing)

Any Business Engaged with the DoD (Department of Defense): NIST 800-171, CMMC, FARS, FISMA, DFARS, FEDRAMP, ITAR, EAR (High Risk with Routine Auditing, Federal Regulations, & 3rd Party C3PAO Certification Requirements)

Auditing and Certification Services are NOT included as these are performed by 3rd parties. 

Recommended Upgrade: Zero Trust

Business Continuity & Disaster Recovery Appliance (BDCR): $150/month for 500GB cloud BCDR appliance

Sold in 500GB quantities
RTO & RPO Targets Managed
Complete Disaster Recovery Planning
True Business Continuity Planning
Backup Verification and Reporting
Periodic Testing of the Restore Process
Local Appliances not included. Available at custom quoting. Contact your account manager for details.

Cost Per User: $9 to $32+
Requirements: This is a required upgrade for all VIP Business Managed and Co-Managed Support plans. This is sold on a per user basis and can be used on multiple devices.

Business Class Email & Calendar
File Sharing & Cloud Folder
Up to 1TB of Cloud OneDrive Storage
Desktop Applications: Outlook, Word, Excel, PowerPoint, OneNote, Access, Publisher
Collaboration Apps: Video Meetings (Microsoft Teams), Task management, and realtime communications (Hub, Tasks, Planner, Yammer, Sharepoint, OneDrive)

Primary IT manages the account. Backup IT manages licenses and provides advisory services to Primary IT as needed.

*Business Standard and Business Premium licenses are the most common for businesses. We build your Office license subscription custom to your business needs. 

Encrypted Drive & Email: +$50/month (first 2 users), then $30/month for additional users
Requirements: Minimum quantity 2, 2 year term commitment

DoD SPRS Score of 40 (Post Implementation)
Unlimited encrypted data storage
Maintain Compliance requirements such as ITAR, EAR, FINRA, GLBA, and HIPAA.
Compliant Zero Trust Security
FedRAMP certified
FIPS 140-2 validated
DFARS 7012 (c-g) compliant
All data in AWS GovCloud
End-to-end Encryption (E2EE)
Data restoration (protects data from ransomware)
No passwords to compromise
Integration with File explorer Outlook and Gmail
Mobile device access

CMMC, NIST800-171, and other DoD engaged businesses (in the supply chain) will also need an active compliance subscription. SPRS scoring and proper compliance documentation must be maintained.

Cost Per User (PTE – 20 hours): +$3500/month
Cost Per User (FTE – 40 hours): +$6000/month
Requirements: Managed IT Support Plan

Onsite Services

New Device Deployments
On Premise Troubleshooting
End User Physical Follow-up
Physical Site Inspections

Onsite staffing services are often referred to as “boots on the ground” or BOTG. This service provides an onsite dedicated and trained staff member at your location. We provide ongoing management and training for this team member. In this shared management model, we work together to ensure the onsite team member is engaged in the same way as a direct hire. Your company will receive all the benefits of hiring directly without the disadvantages of small or individual IT teams (lonely, disengaged, complacent, discontent, disconnected, outdated). This is an entry to mid level IT engineer with 1-5 years of experience. Shifts include drivetime. 

NOTE: Subject to availability

Cost Per Extension/Efax line: $30 to $45+/month
Comments: All you need is an internet connection and a device with a microphone (yes, a laptop or a smart phone works! – Headset highly recommended). VoIP compatible phones will also be available for purchase, or you can bring your own voip phone! Additional standard phone numbers are $5+/month (Toll-Free and RNF are $20-$30/month).

Unlimited Calling to the US or Canada
Voicemail to Email Transcription
Call Recording Abilities
Web and Mobile Phone Apps
Microsoft Teams Integration
Unlimited Video Calling
Best in Class Video Conferencing
Advanced Call Center Reporting
Text to Speech Services
Music on Hold
Visual Voicemail
Team Chat & Messaging
Status and Presence Functionality
Detailed call history reporting
Advanced Call Quality reporting
Other Standard Features: Call Queues, Call Parking, Virtual Attendant, SMS, Call Monitoring, Ring Groups, Answering Rules, Call Waiting, Call Forwarding, and so much more!

Advanced systems, that meet compliance requirements, are available for: fire alarms, elevator phones, and emergency auto dial dispatch lines (POTS Lines Replacements)

Upgrading from an old out of date phone system is easier than you think! Most migrations can be completed with 14-30 business days. It can take this long because your existing numbers need to be “moved” into the new system. Don’t worry, we can often move you to the new system with minimal to zero downtime. Contact us today to get started at 651-400-8567 or helpdesk@easyitguys.com.

Product: Cloud Directory, Group Policy, SSO, MFA, Zero Trust, & more!
Cost Per User:
$5 to $22+/month
Comments: Achieve your identity and access management needs with no hardware required on premises. Regardless of where end users operate, you can ensure they’re able to securely access their IT resources. Manage user access to devices and IT resources, control device settings, and more! Simple and Scalable user management. Works with Windows Mac, and Linux!

Cloud Directory and Identity Integrations
Active Directory Domain Services Connectivity
Single Sign On (SSO)
Multi-Factor Authentication (MFA)

Product: Advanced Cloud Drive (Sync and Share)
Cost Per User:
$20/month
Comments: Migrate from on-premise folder sharing and keep your access permissions (NTFS) intact with cloud folders and drives. Legacy “AutoCAD” file locking and sharing area also advanced features of the sync and share functionality of cloud drives. 50GB is allocated to each user account and can be used on an unlimited number of devices.

Cloud Drive and Cloud Folders
Secure File Sharing
Cloud File Server
Hybrid Online File Server
Cloud Drive Mapping

Product: Cloud Printer (optional printer bridge)
Cost Per User:
$5/month
Comments: Print to any printer from any device from any location with complete control.

PC, Mac, ChromeBook Printing
Mobile Printing (IOS and Android)
Zapier Integrations
Remote Desktop (DaaS) Printing
Physical Printer Bridge (optional per location at $25/bridge per month)

Product: Hybrid Cloud (Bundle)
Cost Per User:
$75+/month
Comments: Create a hybrid work environment that is safe, scalable, and simple. Works with Windows Mac, and Linux!

Cloud Folders (50GB per user)
Redirected User Profile Folders (1TB per user)
Identity and Access Management System (IAM)
Secure File and Folder Sharing
Secure Anywhere Access
Microsoft Office Integration
Microsoft Apps (Desktop & Web)
Microsoft 365 Business Premium License
MFA (Multi-Factor Authentication)
Cloud Printer
Single Sign On (SSO) functionality
Group Policy and Security Platform
Mobile Device Management
Cloud Directory

Product: Cloud Application (App Cloud)
Cost Per User:
$75+/month
Comments: Cloud “application hosting” allows your line of business application to be virtualized for maximum stability and scalability. Secure, fast, and stable solutions are a must have for critical applications.

Cloud Application Conversion
Secure and Controlled Access
Fast Performance
Active Directory Domain Services Connectivity
Multi-Factor Authentication (MFA)

Product: Virtual Office (Full Remote Desktop)
Cost Per User:
$75 to $125+/month
Comments: Cloud virtual offices are fully remote desktops or “Desktop as a service” where your local computer connects to cloud infrastructure. The cloud “workspace or desktop” allow for maximum mobility, uptime, and scalability. A company cloud infrastructure moves your company’s computers, applications, and users into a “work from anywhere” solution that is secure, fast, and stable. This cost is for cloud resource consumption only (CPU, Memory, Hard drive, & Networking). Additional services recommended as with any physical or virtual workstation.

Full Remote Desktop Virtual Office
Work from Anywhere on any device
Web Desktop Functionality (HTML5)
Fast Performance

Cloud systems are fully scalable and can be adjusted to meet your needs. Please contact us to build your company cloud and virtual office solution today!

Cost Per Device: $12.50 to $60+/month
Comments: We offer a plethora of hardware solutions ranging from office workstations, general use laptops, to graphics powerhouses. We don’t stop there; network equipment and servers are also available. These devices are offered as a “hardware as a service” solution. This is our industries way of “leasing” the hardware and replacing the equipment on a standardized lifecycle. Staying in front of old age “wear and tear” issues is the secret to maximum uptime for you and your team. Leasing vs buying can be a very attractive and money saving tactic.

Laptops
Workstations (Desktops)
Networking Gear (Firewalls, Access Points, Switches)
Servers
Thin Clients
Micro Computers
Flexible Payment Terms and Financing
Hardware Support with same day and next business day services
End of lifecycle buy out options
Easy Lifecycle Management
Simple & Predictable Budgeting

Website Platform, Maintenance, & Update Services: $197+/month

24×7 Chat & Email Technical Support
Business Hours Phone Support (8am-5pm CST, M-F)
20+ Web Expert Support Team
Unlimited existing page edits (image and photos – Premium Only)
$1500+ per year in Premium WordPress Plugins
Hosted in Google’s Lightning FAST Data Centers
Automated Daily Backups
Monthly “Proof of Performance” Reports
Digital Marketing & Analytics Portal
Reputation Management Tool
Listing Management Tool
Social Marketing Automation Tool
Advertising Intelligence Tool
Customer Review Tool
Domain Name Renewal and DNS Record Management
Add new design or new structure (new pages)

Online Marketing, SEO, and other business growth services available!

Compliance Certifications
GCC HIGH Solutions
Virtual Office (Cloud Desktops)
Database Administration
Programming of any type
Computer Training
Onsite Services (Boots on the Ground)
VoIP Phone System
Web & Marketing Services

Any service not included can be provided at an hourly rate. This is not an exhaustive list.

Role: BreakFix IT Team (As Needed/Vendor)
Coverage: Includes Software Only (see tabs below)
Response: Support-On-Demand (Right now, best effort scheduling)
Available: Business Hours (8am-6pm, M-F)
Type: Reactive (attended access only)
Discount: 25% Off Labor
Hourly Rate: $131.25/hr ($175/hr regular)
Term: Monthly (Contract Discounts up to 40% off)
Minimums: No Minimum
Business Bundle: Includes documentation and collaboration platform, 25% labor discount, direct business team/support access, priority phone line, prioity support, priority tickets, priority scheduling, business reporting, business security policies, and 8AM (M-F) support start times.

Breakfix IT team provides billable support and advisory services as needed. Proactice solutions are not possible as only software solutions are provided to Primary IT team. DIY with professional tools to get you started. Companies, with over 250 users, are HIGHLY recommended to have a Full-Time onsite staff member to compliment this service. 

Service Center (10am-6pm, M-F)
O365 Admin Team (8am-6pm, M-F)
Business Helpdesk (8am-6pm, M-F)
ServiceDesk (L2/L3 Access) (8am-4:30pm, M-F)
24×7 Network Operations Center (NOC)
24×7 Emergency OnCall
24×7 Helpdesk
24×7 Security Operations Center (SOC)
24×7 Security Information and Event Monitoring (SIEM)
Boots on the Ground
Consulting
Projects (add, moves, changes)
Compliance
Web & Marketing
VoIP

Breakfix IT provides only provides “as needed” services upon request. All support billed hourly and provided reactively. 

Recommended Upgrades: Managed IT Plan

Next-Generation Endpoint Protection (NGAV)
Endpoint Detection & Response (EDR)
Malware, Virus, Spyware, Adware, Exploit, Ransomware, Crypto Jacking (many more) Protection
Up to 58 automated security policies & automations
Multi-Layer Ransomware Protection: AI + ML Based Ransomware Detection, Protection, & Isolation of Infected Machines
Endpoint Security Scans & Scoring
Web Threat & Attack Protection
Windows update and 3rd Party Patch Management
Web filtering/Content Control/URL Protection
CVE Vulnerability and Patch Management
Vulnerability LockDown
Password Manager
Admin Permission Control
Best in Class Email Filtering (Spam, Fraud, Phishing, Threat, Spoofing, BEC, APTs, Zero Day)
Email Encryption
Real-time Dark Web Monitoring & Alerting
Risk Management
Premium Cybersecurity Services
Vulnerability Management
Premium Alert Management
Microsoft Office Advanced Management
Premium Reporting (Risk Management)
Premium Network Security/Management
Mobile Device Management (MDM & MAM)
Identity and Access Management with Two Factor or Multifactor Authentication (IAM, 2FA, MFA)

We provide you with core business security software (minimums). You manage and we assist as needed at an hourly rate.

Recommended Upgrades: Managed IT Plan

Device Support

Workstations
Servers
Network Devices
Mobile Devices

Network Support

Performance & Configuration Platform
Cyber Threat Network Administration
Advanced Firewall Threat Management
Dynamic Visual Mapping & Documentation
Network Device Support & Maintenance

Hardware & Software Support

Database, Local, or Hybrid Software
Authorized Partnership with Major Brands such as Dell, HP, & Lenovo allows for faster service and support

Vendor & License Management

Line of business (LOB) application Vendors
Simplified & Trusted Ordering Partners
Authorized Partnerships with Major Brands: Dell, HP, Lenovo, Sonicwall, Watchguard, VMWare, Microsoft, Brother & more…

Proven Support Methodology 

Workflow automations
Escalation Policies
Best Practice Execution
ITIL foundation
Business Class Trusted Support Solutions backed by Industry Leaders

Infrastructure & Documentation Upkeep

Comprehensive Patch Management, Disk Cleanup, and Service Management
Documentation Creation
Hardware Inventory Tracking
Software Inventory Tracking

Convenient “Request Help” Options

Desktop App (arriving Q4 2022)
Phone (Unique Company Call-in Code)
Email
SMS/Text messaging
Chat (arriving Q4 2022)
Video Calls (arriving Q2 2023)

Support Continuity & Routine

Cross training of support staff
After hours & Emergency Support (optional)
Routine Onsite Visits (BOTG) (optional)

Primary IT manages, supports, and executes operations with provided supercharged IT tools. Backup IT provides level 1 end user workstation support and advisory services as needed. 

Recommended Upgrades: Managed IT Plan

Standard Device

Workstations (Windows/Mac)
Servers (Windows/Linux)
Virtual Machines (Windows/Mac/Linux)
Hypervisor Hosts (Hyper-V/VMware/Other)
Mobile Devices (iOS/Android)

Network Device (compatible only)
Firewall
Switch
Access Point
NAS

Cloud Services
Microsoft Office 365 Emails
Microsoft Office 365 Teams
Microsoft Office 365 OneDrive
Microsoft Office 365 Sharepoint
Google Workspaces Seats
Google Workspace Shared Drive

Available Locations
Local to Cloud
Local to Local
3-2-1 Backups (combo)
Cloud to Cloud

General Features
50GB Online Backup (per user)
Backups Performed Automatically
Data Secure in Multiple Places
Automatic Nightly Offsite Transfer
Zero Trust Data Encryption (optional)

Main Contact (Primary IT) manages the backup system. Backup IT available on a breakfix as needed basis (per hour cost). 

Recommended Upgrades: Managed IT Plan

Annual Cyber Security Awareness Training
Printable Annual Training Certificates
Employee Security Assessment (baseline only)
Logon Terms and Conditions
IT Security Policy Templates
IT Use Policy Templates
Policy Acknowledgement tracking
Automated Simulated Phishing Tests
Employee Risk Score
Company Risk Score
Weekly 2-Minute Micro Trainings & Quizes
Monthly Security Newsletters
Security Training Leaderboard
Follow-up on Security Training/Risks
Follow-up on Technology Adoption
Follow-up on Policy Acknowledgement

Primary IT manages and executes operations. We provide services as needed on an hourly billable basis.

Recommended Upgrades: Managed IT Plan

Critical Infrastructure (CI)
Offline Alerts (cell, email, other)
Reboot Management
Uptime Warnings (over 30 days)
Maintenance Windows

Performance Warnings
Hard Drive (almost full)
CPU (busy)
Memory (unavailable)
Hard Drive Disk Queue (slow)

Device Failure Monitoring
Hard Drive Failure
Server/Other Hardware Failure Monitoring

Backup Monitoring
Workstation Failures
Server Failures
Cloud Failures

Proactive Management & Remediation
Routine Alert Analysis & Discussion
Data Driven Remediation Planning
Proactive Task Creation

Backup alerts are functional and will notify the primary email on the account. No other alerts available or managed. Backup IT provides as needed breakfix services upon request. 

Recommended Upgrades: Managed IT Plan

Monthly Reports
Executive Summary
Client Health Standards
Patch Compliance
Device Count & Asset Summary
Backup Health
Computer Performance

Quarterly Reports
Device Lifecycle/Age
Warranty Status
Infrastructure Technology Score
Slow PC
Employee Risk
Office365 License/MFA
Vulnerability Patching

Yearly Reports
Budget Forecast
Computer Inventory
Cyber Security Risk Assessment
Infrastructure Security Report
Cloud SaaS Risk Report

Engagement
Annual Business Review
Routine Analysis and Discussion
Data Driven Remediation Planning
Proactive Task Creation
Action Item Management

Reports may change over time to adapt to requirements of security and the industry. 

Recommended Upgrades: Managed IT Plan

NOT AVAILABLE – All services are available at an hourly rate. Please consider going to a Managed IT Support Plan.

Recommended Upgrades: Managed IT Plan

NOT AVAILABLE – All services are available at an hourly rate. Please consider going to a Managed IT Support Plan.

Recommended Upgrades: Managed IT Plan

NOT AVAILABLE – All services are available at an hourly rate. Please consider going to a Managed IT Support Plan.

Recommended Upgrades: Managed IT Plan

NOT AVAILABLE – All services are available at an hourly rate. Please consider going to a Managed IT Support Plan.

Recommended Upgrades: Managed IT Plan

Business Continuity & Disaster Recovery Appliance (BDCR): $150/month for 500GB cloud BCDR appliance

Sold in 500GB quantities
RTO & RPO Targets Managed
Complete Disaster Recovery Planning
True Business Continuity Planning
Backup Verification and Reporting
Periodic Testing of the Restore Process
Local Appliances not included. Available at custom quoting. Contact your account manager for details.

Cost Per User: $9 to $32+
Requirements: This is a required upgrade for all VIP Business Managed and Co-Managed Support plans. This is sold on a per user basis and can be used on multiple devices.

Business Class Email & Calendar
File Sharing & Cloud Folder
Up to 1TB of Cloud OneDrive Storage
Desktop Applications: Outlook, Word, Excel, PowerPoint, OneNote, Access, Publisher
Collaboration Apps: Video Meetings (Microsoft Teams), Task management, and realtime communications (Hub, Tasks, Planner, Yammer, Sharepoint, OneDrive)

Primary IT manages the account. Backup IT manages licenses and provides advisory services to Primary IT as needed.

*Business Standard and Business Premium licenses are the most common for businesses. We build your Office license subscription custom to your business needs. 

Encrypted Drive & Email: +$50/month (first 2 users), then $30/month for additional users
Requirements: Minimum quantity 2, 2 year term commitment

DoD SPRS Score of 40 (Post Implementation)
Unlimited encrypted data storage
Maintain Compliance requirements such as ITAR, EAR, FINRA, GLBA, and HIPAA.
Compliant Zero Trust Security
FedRAMP certified
FIPS 140-2 validated
DFARS 7012 (c-g) compliant
All data in AWS GovCloud
End-to-end Encryption (E2EE)
Data restoration (protects data from ransomware)
No passwords to compromise
Integration with File explorer Outlook and Gmail
Mobile device access

CMMC, NIST800-171, and other DoD engaged businesses (in the supply chain) will also need an active compliance subscription. SPRS scoring and proper compliance documentation must be maintained. 

Advanced Support Team Access (L1/L2/L3): 
Cost: $1687.50/month (10 hour monthly retainer, includes 25% labor discount)
Term: 1 Year Minimum
Requirements: Business Endpoint Protection Platform and Business Bundle

Onsite Services
Cost: $131.25/hr ($175/hr regular) 
Requirements: Based on availability. Routine onsite visit schedules are HIGHLY recommended to ensure a routine cadence of support. Routine visits reserve a specific time and day each week or month for your business. Drive time included in time utilized.

Onsite Services Provided

New Device Deployments
On Premise Troubleshooting
Professional Wiring solutions
End User Physical Follow-up
Physical Site Inspections

Onsite services are often referred to as “boots on the ground” or BOTG. 

Cost Per Extension/Efax line: $30 to $45+/month
Comments: All you need is an internet connection and a device with a microphone (yes, a laptop or a smart phone works! – Headset highly recommended). VoIP compatible phones will also be available for purchase, or you can bring your own voip phone! Additional standard phone numbers are $5+/month (Toll-Free and RNF are $20-$30/month).

Unlimited Calling to the US or Canada
Voicemail to Email Transcription
Call Recording Abilities
Web and Mobile Phone Apps
Microsoft Teams Integration
Unlimited Video Calling
Best in Class Video Conferencing
Advanced Call Center Reporting
Text to Speech Services
Music on Hold
Visual Voicemail
Team Chat & Messaging
Status and Presence Functionality
Detailed call history reporting
Advanced Call Quality reporting
Other Standard Features: Call Queues, Call Parking, Virtual Attendant, SMS, Call Monitoring, Ring Groups, Answering Rules, Call Waiting, Call Forwarding, and so much more!

Advanced systems, that meet compliance requirements, are available for: fire alarms, elevator phones, and emergency auto dial dispatch lines (POTS Lines Replacements)

Upgrading from an old out of date phone system is easier than you think! Most migrations can be completed with 14-30 business days. It can take this long because your existing numbers need to be “moved” into the new system. Don’t worry, we can often move you to the new system with minimal to zero downtime. Contact us today to get started at 651-400-8567 or helpdesk@easyitguys.com.

Product: Cloud Directory, Group Policy, SSO, MFA, Zero Trust, & more!
Cost Per User:
$5 to $22+/month
Comments: Achieve your identity and access management needs with no hardware required on premises. Regardless of where end users operate, you can ensure they’re able to securely access their IT resources. Manage user access to devices and IT resources, control device settings, and more! Simple and Scalable user management. Works with Windows Mac, and Linux!

Cloud Directory and Identity Integrations
Active Directory Domain Services Connectivity
Single Sign On (SSO)
Multi-Factor Authentication (MFA)

Product: Advanced Cloud Drive (Sync and Share)
Cost Per User:
$20/month
Comments: Migrate from on-premise folder sharing and keep your access permissions (NTFS) intact with cloud folders and drives. Legacy “AutoCAD” file locking and sharing area also advanced features of the sync and share functionality of cloud drives. 50GB is allocated to each user account and can be used on an unlimited number of devices.

Cloud Drive and Cloud Folders
Secure File Sharing
Cloud File Server
Hybrid Online File Server
Cloud Drive Mapping

Product: Cloud Printer (optional printer bridge)
Cost Per User:
$5/month
Comments: Print to any printer from any device from any location with complete control.

PC, Mac, ChromeBook Printing
Mobile Printing (IOS and Android)
Zapier Integrations
Remote Desktop (DaaS) Printing
Physical Printer Bridge (optional per location at $25/bridge per month)

Product: Hybrid Cloud (Bundle)
Cost Per User:
$75+/month
Comments: Create a hybrid work environment that is safe, scalable, and simple. Works with Windows Mac, and Linux!

Cloud Folders (50GB per user)
Redirected User Profile Folders (1TB per user)
Identity and Access Management System (IAM)
Secure File and Folder Sharing
Secure Anywhere Access
Microsoft Office Integration
Microsoft Apps (Desktop & Web)
Microsoft 365 Business Premium License
MFA (Multi-Factor Authentication)
Cloud Printer
Single Sign On (SSO) functionality
Group Policy and Security Platform
Mobile Device Management
Cloud Directory

Product: Cloud Application (App Cloud)
Cost Per User:
$75+/month
Comments: Cloud “application hosting” allows your line of business application to be virtualized for maximum stability and scalability. Secure, fast, and stable solutions are a must have for critical applications.

Cloud Application Conversion
Secure and Controlled Access
Fast Performance
Active Directory Domain Services Connectivity
Multi-Factor Authentication (MFA)

Product: Virtual Office (Full Remote Desktop)
Cost Per User:
$75 to $125+/month
Comments: Cloud virtual offices are fully remote desktops or “Desktop as a service” where your local computer connects to cloud infrastructure. The cloud “workspace or desktop” allow for maximum mobility, uptime, and scalability. A company cloud infrastructure moves your company’s computers, applications, and users into a “work from anywhere” solution that is secure, fast, and stable. This cost is for cloud resource consumption only (CPU, Memory, Hard drive, & Networking). Additional services recommended as with any physical or virtual workstation.

Full Remote Desktop Virtual Office
Work from Anywhere on any device
Web Desktop Functionality (HTML5)
Fast Performance

Cloud systems are fully scalable and can be adjusted to meet your needs. Please contact us to build your company cloud and virtual office solution today!

Cost Per Device: $12.50 to $60+/month
Comments: We offer a plethora of hardware solutions ranging from office workstations, general use laptops, to graphics powerhouses. We don’t stop there; network equipment and servers are also available. These devices are offered as a “hardware as a service” solution. This is our industries way of “leasing” the hardware and replacing the equipment on a standardized lifecycle. Staying in front of old age “wear and tear” issues is the secret to maximum uptime for you and your team. Leasing vs buying can be a very attractive and money saving tactic.

Laptops
Workstations (Desktops)
Networking Gear (Firewalls, Access Points, Switches)
Servers
Thin Clients
Micro Computers
Flexible Payment Terms and Financing
Hardware Support with same day and next business day services
End of lifecycle buy out options
Easy Lifecycle Management
Simple & Predictable Budgeting

Website Platform, Maintenance, & Update Services: $197+/month

24×7 Chat & Email Technical Support
Business Hours Phone Support (8am-5pm CST, M-F)
20+ Web Expert Support Team
Unlimited existing page edits (image and photos – Premium Only)
$1500+ per year in Premium WordPress Plugins
Hosted in Google’s Lightning FAST Data Centers
Automated Daily Backups
Monthly “Proof of Performance” Reports
Digital Marketing & Analytics Portal
Reputation Management Tool
Listing Management Tool
Social Marketing Automation Tool
Advertising Intelligence Tool
Customer Review Tool
Domain Name Renewal and DNS Record Management
Add new design or new structure (new pages)

Online Marketing, SEO, and other business growth services available!

Compliance Certifications
GCC HIGH Solutions
Virtual Office (Cloud Desktops)
Database Administration
Advanced Office 365 Administration
Programming of any type
Computer Training
Onsite Services (Boots on the Ground)
VoIP Phone System
Web & Marketing Services

Any service not included can be provided at an hourly rate or as bundled services. This is not an exhaustive list. Please reach out to an account manager at 651-400-8567 or helpdesk@easyitguys.com for more details. We are happy to build you the perfect solution. 

Role: BreakFix Team
Coverage: Includes Support & Software (see tabs below)
Response: Next Business Day (24 hr scheduling, best effort)
Available: Phone/Remote (9am-6pm, M-F), Instore (10am-6pm, M-F)
Type: Reactive
Discount: 25% Off Labor
Hourly Rate: $93.75/hr ($125/hr regular)
Term: Monthly (annual payment options available)

Need More? Faster? Better? Checkout the “UPGRADES” Section. If you’re a business, please consider a business support plan.

Remote Support Team (9am-6pm, M-F)
Service Center (10am-6pm, M-F)
SOHO Support Team (9am-4:30pm, M-F)
Business Helpdesk (8am-4:30pm, M-F)
24×7 Network Operations Center (NOC)
24×7 Emergency OnCall
24×7 Helpdesk
24×7 Security Operations Center (SOC)
24×7 Security Information and Event Monitoring (SIEM)
Boots on the Ground
Executive Consulting
Project Services (adds, moves, changes)
Compliance
Web & Marketing
VoIP

Upgrade(s) Available
SOHO (Small Office Home Office) Support Team

Are you a business user? Check out our business plans. They’re designed to meet the security, compliance, and support requirements of any business.

Unlimited PC remote support*
Unlimited Service Center Repairs (Instore)

Upgrade(s) Available
Same Day 4 Hour Scheduling
SOHO Support Access (Small Office Home Office)
Business Support Plan

*Remote tech support appointments are limited to 1 hour per day. Additional support sessions can be purchased at an hourly rate. 

Malware, Virus, Spyware, & Adware Protection
Ransomware, CryptoJacking & Exploit Protection
Harmful Website Protection
Windows Updates and 3rd Party Patch Management

Upgrade(s) Available
Content, DNS, & URL Filtering
Device Encryption
Advanced Patch Management (CVSS/CVE Vulnerability)

50GB of Online Backup
Hard Drive Failure Alerts

Upgrade(s) Available
Advanced Hard Drive Monitoring

Zero Trust Password Manager

Upgrade(s) Available
Dark Web Password Breach Monitoring

MORE PERKS: 25% Labor Discount & SOHO Team Access (+$50/mo)
MORE PREVENTION: Vulnerability Patching & Security Policies (+$5/mo)
MORE SPEED: Same Day 4hr Scheduling (+$10/mo)
MORE AWARE: Identity Protection, Single (+$10/mo), Family (+$20/mo)
MORE MONITORING: Darkweb Password Breach Monitoring (+$5/mo)
MORE SECURE: Advanced Content, DNS, and URL Filtering (+$5/mo)
MORE CONTAINMENT: Endpoint Device Encryption (+$5/mo)
MORE PRODUCTIVE: Microsoft Office – per user up to 5PCs (+$12/mo)
MORE PRIVACY: VPN – Up to 5 devices (+$10/mo)

And so much more! Call 651-400-8567 to discuss MORE, FASTER, & BETTER

Networked Device Support
Computer Training
Business Software Support
Business Support Hours (8am)

Any service not included can be provided at an hourly rate. This is not an exhaustive list. If you’re a business, consider a business support plan. Other solutions can be purchased on a “pay as you go” basis. Contact an IT Expert at 651-400-8567 to discuss your options.

Role: BreakFix Team
Coverage: Includes Software Only (see tabs below)
Response: Next Business Day (24 hr scheduling, best effort)
Available: Phone/Remote/Instore (10am-6pm, M-F)
Type: Reactive (upon request)
Discount: Not Available
Hourly Rate: $125/hr
Term: Monthly (annual payments options available)

Need More? Faster? Better? Checkout the “UPGRADES” Section. If you’re a business, please consider a business support plan.

Remote Support Team (9am-6pm, M-F)
Service Center (10am-6pm, M-F)
Business Helpdesk (8am-6pm, M-F)
24×7 Network Operations Center (NOC)
24×7 Emergency OnCall
24×7 Helpdesk
24×7 Security Operations Center (SOC)
24×7 Security Information and Event Monitoring (SIEM)
Boots on the Ground
Executive Consulting
Project Services (adds, moves, changes)
Compliance
Web & Marketing
VoIP

Are you a business user? Check out our business plans. They’re designed to meet the security, compliance, and support requirements of any business.

Unlimited PC remote support*
Unlimited Service Center Repairs (Instore)

Upgrade(s) Available
VIP Home Support Plan
VIP Business Support Plan

*Support sessions can be purchased at an hourly rate. Software only plans only include automations for patching and security. 

Malware, Virus, Spyware, & Adware Protection
Ransomware, CryptoJacking & Exploit Protection
Harmful Website Protection & Filtering (URL/Content)
Windows Updates and 3rd Party Patch Management
Advanced Patch Management (CVE Vulnerability)

Upgrade(s) Available
Content Filtering
Device Encryption

50GB of Online Backup
Hard Drive Failure Alerts

Zero Trust Password Manager

Upgrade(s) Available
Dark Web Password Breach Monitoring

MORE PERKS: 25% Labor Discount & SOHO Team Access (+$50/mo)
MORE PREVENTION: Vulnerability Patching & Security Policies (+$5/mo)
MORE SPEED: Same Day 4hr Scheduling (+$10/mo)
MORE AWARE: Identity Protection, Single (+$10/mo), Family (+$20/mo)
MORE MONITORING: Darkweb Password Breach Monitoring (+$5/mo)
MORE SECURE: Advanced Content, DNS, and URL Filtering (+$5/mo)
MORE CONTAINMENT: Endpoint Device Encryption (+$5/mo)
MORE PRODUCTIVE: Microsoft Office – per user up to 5PCs (+$12/mo)
MORE PRIVACY: VPN – Up to 5 devices (+$10/mo)

And so much more! Call 651-400-8567 to discuss MORE, FASTER, & BETTER

Networked Device Support
Computer Training
Business Software Support
Business Support Hours (8am)

Any service not included can be provided at an hourly rate. This is not an exhaustive list. If you’re a business, consider a business support plan. Other solutions can be purchased on a “pay as you go” basis. Contact an IT Expert at 651-400-8567 to discuss your options.